FAQ
Are you hiring?
Are your bags recyclable/compostable?
Can I add a gift note?
Can I buy a subscription for someone else?
Can I cancel or edit my order?
Can I change the date of an upcoming subscription order?
Can I change the frequency for my current subscription?
Can I edit the product in my current subscription?
Can I edit the quantity of products in my current subscription?
Can I get my coffee ground for a specific device?
Can I pause my subscription?
Can I use your coffee in my Keurig machine?
Do you have burlap/jute coffee sacks/bags available?
Do you offer an espresso roast?
Do you offer free shipping?
Do you offer gift cards?
Do you offer low acid coffees?
Do you ship internationally?
How can I cancel my subscription?
How do I change my email address?
How do I change my password?
How Do I Log Into My Account
How do I manage my subscription?
How fresh is the coffee I'll receive?
How long until my coffee goes bad?
I entered the wrong billing address
I entered the wrong shipping address
I have loyalty points; how can I redeem?
I need my order expedited, can you do that?
I need my order shipped by a specific carrier
I received my order packed with trash – what gives?
I want to order your coffee for my workplace. How can we make that happen?
I want to start a wholesale relationship with you. How can we make that happen?
Is your coffee Fair Trade?
Is your coffee organic certified?
Is your coffee shade grown?
My coffee is bitter / sour
My coffee says it has chocolate/nuts/fruit in it – does it?
My discount code is not applying to my order
My gift card isn't working or didn't work at the café
My order is a gift – can you not include pricing or payment information in the package?
My order qualifies for free shipping, but it is still charging me
My order says it was delivered, but I have not received it
My Password does not work
What is a B-Corp and why is Nossa Familia a member?
When can I expect my order to arrive?
When will coffee from [origin] be available?
Where can I buy your cold brew/iced coffee?
Where can I learn more about your farmers/farm direct program?
Where does your coffee come from?