FAQ

Unfortunately, none of our bags are recyclable or compostable with Portland's municipal service (check with your local hauler to see if your rules differ; note that our paper bags are plastic lined).

Our 12 oz and 2 lb "Biotre" bags (look for the "Biotre" logo to ensure you have the correct bag) are biodegradable and will break down in a home compost environment. To do this, simply remove and discard the tin tie at the top of the bag (it can be easily ripped off) and compost the bag with your other food scraps. Our supplier recorded a test experiment of this process. Videos for Day 1, day 37, and day 101 are on YouTube. To learn more about the material these bags are made of, please visit our supplier website.

Unfortunately, we cannot incorporate gift notes through the website at this time. If you'd like a gift note added to your order's packing slip, please Contact Us prior to placing the order.

You can absolutely gift a coffee subscription to someone else! Head on over to our Gift Subscription page, select the coffee type, frequency, and duration you want, and continue to the checkout. Make sure that you input the contact info and address for the recipient when asked for the shipping details. This will ensure that the gift coffee subscription arrives at the correct address each month!

You can...sort of. Because our turnaround time is fairly quick, orders can be edited or canceled before the next 6am (Pacific Time) on business days. That's confusing, so for clarity: An order placed on Friday at 12pm can be edited/canceled at any time before Monday at 6am; an order placed on Monday at 5am can be edited/canceled until 6am that day (1 hour window).

To access this feature, please log in to your account and find the "Edit" and "Cancel" columns in your Recent Order history table.

Note, subscription orders cannot be edited/canceled in this manner--you can manage/cancel your subscription from your Subscription Portal.

Also note that orders placed between 6am and 10am on weekdays cannot be modified as we are in the process of fulfilling orders during that time. If you need help with an order placed during this time, please Contact Us.

You certainly can! From within your account, click "Manage Subscriptions." From the subscription portal, click "edit" for each of your Active Subscriptions. On the Edit page, click on "Next Charge Date" to change your next shipment.

Ensure you make this change for each of your Active Subscriptions. Note that having multiple subscriptions and selecting different "charge dates" may affect shipping charges for future orders.

You can! From your Subscription Portal, simply click "Edit" on your Active Subscriptions. On the next page, click on "Delivery Schedule" to adjust. You can choose every 1 week, 2 weeks, 3 weeks, or 4 weeks. If you have multiple subscriptions, ensure you go through this process for each!

Of course! From your Subscription Portal page, click "edit" on the Active subscription you'd like to edit. On the next page, you can change the subscription's product by clicking "Product." You may also add a one-time product to your next order from the menu on the right side of the page.

You can! From your Subscription Portal, click "Edit" on your Active subscription. On the next page, click "Product" and adjust the quantity. Click save and you're all set!

We offer drip and French press grind options for all coffees except our Microlot series. Our drip option works for many brewing devices, including traditional auto-drip coffee makers, Chemex, Hario V60, Kalitta, Aeropress, and others.Our French press option works for any French press or other immersion brewer or for cold brewing. Unfortunately, we do not offer an espresso grind option, as a one-size-fits-all espresso grind is not achievable!

While you cannot pause your subscription, you can move the next charge date to a time in the future from within your Customer Account Portal.

After logging into your account, click "Manage Subscriptions" on the right-hand side of the page. The next screen is the Subscription Portal. From here, you can access current subscriptions, see purchase history, and update addresses and/or billing information.

Within Active Subscriptions, click "Edit" to access the Subscription Detail Page. From there, adjustments can be made to the next ship date, frequency, and product, or to skip or cancel your subscription. You can also add a product to an upcoming shipment or add a new subscription.

We do not sell pods or K-cups at this time. If you have a reusable pod or K-cup filter, however, you can use our ground coffee following the manufacturer's instructions! You can find reusable K-Cups here or simply search for "Reusable [pod/filter/manufacturer]".

We do! You can find leftover burlap/jute and denim coffee sacks on our website here. These are available for pickup only.

All of our roasts can shine as an espresso, so don't limit yourself! With that in mind, we use Full Cycle as our main espresso option at all of our cafes—it will be great as a straight espresso but also hold up in milk-based drinks. If you enjoy a more "traditional" espresso profile, we recommend Teodoro's Italian Roast as a nutty and chocolatey option which will also hold up well in milk-based drinks.

With every online purchase greater than our free shipping threshold (see the announcement bar at top of page or your shopping cart for amount), we offer free shipping throughout the United States. During checkout, you can also opt for free local pickup from our warehouse at 3530 NW St Helens Road in Portland.

Don't want to wait? Just hop on into any of our Nossa Familia cafes in Portland to grab a bag of your favorite coffee!

We do offer gift cards! You can purchase a gift card exclusively for purchases made at www.nossacoffee.com here or purchase a gift card for our cafe locations here! Don't want to gift a cafe gift card via email? Head into any of our Nossa Familia locations to pick up a physical gift card today!

Yes, we do! Our Brazil coffees—Ernesto's, Teodoro's, Mathilde's, Delicia, and Decaf—are all relatively low-acid. You can filter for coffees by acidity by clicking "filter" and scrolling to "Acidity" in the filter selection screen.

We would love to share our coffee all over the world! Unfortunately, the shipping costs to ship internationally are exorbitant, so it wouldn't make sense. If you'd like roaster suggestions in your country, please Contact Us to see if we have any suggestions!

Easy! While we hope you don't—know that you can easily skip a shipment or edit a subscription's upcoming date—the process is simple.

From your account page, click "Manage Subscriptions." Within the Subscription Portal, click "Edit" on each Active Subscription. At the bottom of the next page, click "cancel subscription."

The user cannot change account email addresses. Don't hesitate to contact us for assistance.

To reset your password, log out of your account and click "Forgot Password" on the login page atnossacoffee.com/account.

From any page on our website, click the person-icon located in the top right of the page or navigate to nossacoffee.com/account.

From there, enter your account credentials (email and password).

If you do not yet have an account, you can create one from this page (note, so long as the account email matches any order emails, your order history will be available once your account is created).

Subscriptions can be managed from your user account page.

After logging into your account, click "Manage Subscriptions" to access the subscription portal.

From there, you can adjust your subscription's frequency, next ship date, coffee type, shipping address, and billing details or cancel your subscription.

Note: if you do not have an account, you can create one using the same email address you used when purchasing the subscription product. Please see "How Do I Log Into My Account" for details.

Our goal is to roast all coffee to order. When you place an order on our website, the coffee you'll receive will typically be roasted within one day of packaging and shipping. If this is not possible for us, you may receive coffee roasted up to four days before packaging and shipping.

In short, coffee does not "go bad." Many coffees you'll find sold at grocery stores will be stamped with "best by" dates which are 12 to 18 months after the roast date! And even beyond that, coffee will not pose any health concern. Coffee does age, however, which results in the flavors present in the coffee becoming more muted over time. There can be some variation from coffee to coffee, but we generally believe it should be consumed within one month of roast (for Nossa Familia Coffee, the date you'll find on the bottom of the bag is the coffee's roast date). Note that coffee can be too fresh! Wait at least 5 days from the roast date before brewing to avoid overly-"roasty" flavors.

No worries! If you received an order confirmation email or text, that means your credit card transaction went through and your coffee order is being processed. No further action is necessary.

Please fill out our contact form or call 503.719.6605 and select the prompt for "website questions." Please provide the updated address and your order number, and we'll get that fixed for you.

Note: orders are processed daily, so time is of the essence in letting us know!

Loyalty points are earned on most web orders and tied to the email address used at checkout. Once sufficient points are earned, you may redeem for a coupon code valid on products on our website. Note that you must have an account in order to redeem points (you earn points regardless). Redeemed point coupons are not valid on subscription orders and cannot be combined with other offers.

Orders shipped USPS/UPS will either ship UPS Ground, USPS First Class, or USPS Priority. Transit times will vary based on destination, but maximum expected transit times from Portland, OR are 5 days, 4 days, and 3 days, respectively. If you are looking for specific services or more expedited services, we make those available (3-day, 2nd-day air, and next-day air) at checkout.

We offer shipping through UPS and the US Postal Service. You can select the carrier and service during the checkout process. Note that if you select our "Best Value" shipping, the service and/or carrier will be selected by Nossa Familia Coffee. If you need a specific service or carrier, please do not select the "Best Value" option.

We aim to reduce our use of new packaging materials whenever possible. As a result, a package you receive from us may be filled with label backing from our production materials, or air pillows or packing peanuts (made from cornstarch) from supplies shipped to our warehouse. You can find more information on these efforts in our Sustainability Report.

Awesome! Please fill out our Wholesale Contact Form to explore options and get the ball rolling.

Awesome! Please fill out our Wholesale Contact Form to explore options and get the ball rolling.

Nossa Familia Coffee does not actively seek Fair Trade Certified coffees. You can read about our sourcing practices, why Fair Trade Certification is not a consideration for us, and access other resources on the subject here, here, and here. That said, there is no downside to a Fair Trade Certified coffee and we currently source one: Cooperativa Agraria de Servicios Multiples, ”Union Y Fe,” from Peru. For half the year, our Certified Organic roasts use this Peruvian coffee.

Nossa Familia Coffee is a certified-organic roaster through Oregon Tilth. Our Certified Organic coffees are Augusta's Organic Breakfast, a medium roast coffee that showcases bright and fruity qualities, and Camila's Organic, a medium-dark roast coffee that features deep chocolatey notes.

The Smithsonian's Bird Friendly Certification is the only designation that explicitly defines "shade grown coffee." Nossa Familia Coffee does not currently source any coffees that are certified by the Smithsonian as Bird Friendly. That said, many of our partner farms in Central America interplant trees with their coffee plants to provide shade for their coffee plants or as part of a polyculture.

Bitterness and sourness can be caused by a variety of brewing factors. The ratio of water to coffee can have a substantial impact on the quality of your cup — using a 16:1 water to coffee ratio will generally serve you well. Detailed brew guides can be found here.

Grind particulate size should also be considered if you are grinding beans at home. If a coffee is sour or salty, consider a finer grind; if a coffee is bitter or roasty, use a coarser grind.

In the end, your satisfaction is what's important to us. If you are dissatisfied with your coffee purchase for any reason, we will exchange, replace, or refund the order. Please send a note by filling out our contact form.

Have no fear; your coffee only contains...coffee. No flavoring or other ingredients are added to any of our roasted coffees. Those descriptors refer to what flavors you may experience from the coffee itself. Just as a wine may say it has notes of "strawberry" or "plum" (when, of course, it's just grapes!), coffee can exhibit the complexity of flavor in the same way.

There are a few reasons your discount code may not be working. Only one discount is valid per order, so if you have a discount already applied, your second code will not apply. Note that any "free x product with $y purchase" is a discount, so you'll need to choose between your free gift and the discount code you have.

Other reasons may be that the products in your cart are not valid with the code or the total is under the threshold (note that order totals must be over the threshold before any shipping costs have been applied). Lastly, the discount code may be expired.

If you're still having issues, don't hesitate to Contact Us. Please note the discount code you're attempting to use, the items and total in your cart, and the error message received.

We use two separate, incompatible systems between our cafes and this website, so sadly the gift cards are not compatible between the two platforms. Not to worry, though, we can always swap the balance (or part of the balance) to allow you to use it where it works best for you! Simply Contact Us and include your name, the gift card number, and the balance you'd like for each (e.g. "My gift card code is xyz with a $30 balance; I'd like $10 good for the cafes and $20 for the website.").

Not to worry, by default, the only piece of order information included in the shipment is a packing slip. This includes the item(s), item quantity, order number, shipping name and address, and buyer name. No pricing or payment information will be included.

You'll want to ensure your order total is above the free shipping threshold after any discounts have been applied—in other words, the net total must be above the threshold. Another reason for this issue may be that you've selected a specific shipping carrier or service; note that only the UPS/USPS Best Value option (where carrier and service will be selected by Nossa Familia) is free as advertised (specific carrier selection either UPS Ground or USPS Priority, will ship free at $60).

Shoot! Do a thorough search in/around your mailbox. If you have a mailroom, check the "package" box. If you live somewhere with one of those multi-house mailboxes, check for a key in your box for the "package" box. Check to see if your mailperson was trying to be nice and hid your package in some bushes near your porch (seriously!). Lastly, we do find that tracking information can be marked as "delivered" prematurely by up to 2 days, so we ask that you wait at least 24 hours after the item has been tracked as "delivered" before contacting us. If it's been 24 hours and you still have had no luck tracking your order down, please Contact Us and we'll get you sorted, no worries!

If your password is not working, simply click "Forgot Password" to have a reset link emailed to you.

Note, if you do not receive an email with a reset link after clicking "Forgot Password," you do not yet have an account for that email address (even if you have placed an order in the past using that email address).

Please "Create an Account" in this case. If you're convinced you have an account with us and "Forgot Password" is not working, please contact us for additional assistance.

Nossa Familia Coffee is proud to be Oregon's first Certified B Corporation. Certified B Corporations are leaders of a global movement of people using business as a force for good. They meet the highest standards of overall social and environmental performance, transparency and accountability and aspire to use the power of business to solve social and environmental problems.

We became a B Corp for many reasons, but chiefly among them were to have a framework to better fulfill our Purpose, to have a lens through which we can seek constant improvement, and to have an organization we can point to for communicating that our efforts in social and environmental responsibility have been verified.

You can read more about B Corp on our website and at BCorporation.net. You can read more about our efforts related to B Corp and social and environmental good in our Sustainability Reports.

We cannot make guarantees for order turnaround time nor shipment transit time. That said, orders will typically ship within 2 business days of order.

Transit time varies by destination and service/carrier. If you are local to Portland, your coffee will generally arrive one day after shipping regardless of carrier/service selected.

For orders shipped elsewhere, your coffee is expected to take 2-3 days if shipped USPS Priority, 2-4 days if shipped USPS First Class, and 2-6 days if shipped UPS Ground. These times are estimates from the carriers and not guaranteed. If you require expedited transit (UPS 3 Day Select, 2nd Day Air, or Next Day Air), those selections can be made during the checkout process.

Our single-origin Microlots are sourced from many different countries: Guatemala, Ethiopia, Brazil, Peru, and Nicaragua.

The harvest cycle will vary based on country. Our Central American coffees are mostly harvested between January and April, our South American coffees are mostly harvested between June through November, and our African coffees are mostly harvested between November and January.

Once a coffee is harvested, it needs to be processed, dried, packaged, and shipped, all of which takes several months before arriving at Nossa Familia Coffee! Once it's arrived, the coffees need to be examined, tasted, and profiled before release. Again, this takes time.

In short, most of our Central American Microlots will release around September each year; most South American Microlots will release around March; most African Microlots will release around January.

If you have a specific coffee you're looking for more information on, please Contact Us!

We sell iced coffee bottles at our Portland cafes, Voodoo Doughnut stores, and at several Portland grocery stores—Zupan's, Market of Choice, and Alberta Co-op. If you're interested in your local store carrying our iced coffee, we'd be thrilled if you made the request with that business!

Nossa Familia is proud of our commitment to a farm-direct coffee trade model, working directly wherever possible with small-holder and family-owned farms that share in our social and environmental values and quality expectations. Check out Our Farms page to learn more about the farms we source from in Brazil, Guatemala, Nicaragua, Peru, and Ethiopia.

We work directly with family-owned and other small-holder farmers in Brazil, Guatemala, Nicaragua, Peru, and Ethiopia. Head over to Our Farms page for more information on a few of our farm partners and their business practices!